UPSC MANAGEMENT - Chanakya Mandal Pariwar

MANAGEMENT

The candidate should make a study of the concept of development of Management as science and art
drawing upon the contributions of leading thinkers of management and apply the concepts to the real life of
government and business decision-making keeping in view the changes in the strategic and operative
environment.

PAPER‐I

1. Managerial Function and Process :

Concept and foundations of management, Evolution of Management Thoughts; Managerial Functions—
Planning, Organizing, Controlling; Decision-making; Role of Manager, Managerial skills; Entrepreneurship; Management of innovation; Managing in a global environment, Flexible Systems
Management; Social responsibility and managerial ethics; Process and customer orientation; Managerial
processes on direct and indirect value chain.

2. Organisational Behaviour and Design :

Conceptual model of organization behaviour; The individual processes—personality, values and attitude, perception, motivation, learning and reinforcement, work stress and stress management; The dynamics of Organization behaviour—power and politics, conflict and negotiation, leadership process and styles, communication; The Organizational Processes—decision-making, job design; Classical, Neoclassical and Contingency approaches to organizational design; Organizational theory and design—Organizational culture, managing cultural diversity, learning Organization; Organizational change and development; Knowledge Based Enterprise—systems and processes; Networked and virtual organizations.

3. Human Resource Management :

HR challenges; HRM functions; The future challenges of HRM; Strategic Management of human resources;
Human resource planning; Job analysis; Job evaluation, Recruitment and selection; Training and
development; Promotion and transfer; Performance management; Compensation management and
bnenefits; Employee morale and productivity; Management of Organizational climate and Industrial
relations; Human resources accounting and audit; Human resource information system; International
human resource management.

4. Accounting for Managers :

Financial accounting—concept, importance and scope, generally accepted accounting principles,
preparation of financial statements with special reference to analysis of a balance sheet and measurment
of business income, inventory valuation and depreciation, financial statement analysis, fund flow analysis,
the statement of cash flows; Management accounting concept, need, imporance and scope; Cost
accounting—records and processes, cost ledger and control accounts, reconciliation and integration
bwtween financial and cost accounts; Overhead cost and control, Job and process costing, Budget and
budgetary control, Performance budgeting, Zero-base budgeting, relevant costing and costing for decisionmaking, standard costing and variance analysis, marginal costing and absorption costing.

5. Financial Management :

Goal of Finance Function. Concepts of value and return. Valuation of bonds and Shares; Management of
working capital : Estimation and Financing; Management of cash, receivables, inventory and current
liabilities; Cost of capital ; Capital budgeting; Financial and operating leverage; Design of capital structure:
theories and practices; Shareholder value creation: dividend policy, corporate financial policy and
strategy, management of corporate distress and restructuring strategy; Capital and money markets:
institutions and instruments; Leasing hire purchase and venture capital; Regulation of capital market;
Risk and return: portfolio theory; CAPM; APT; Financial derivatives: option, futures, swap; Recent reforms in financial sector.

6. Marketing Management :

Concept, evolution and scope; Marketing strategy formulation and components of marketing plan;
Segmenting and targeting the market; Positioning and differentiating the market offering; Analyzing
competition; Analyzing consumer markets; Industrial buyer behaviour; Market research; Product strategy;
Pricing strategies; Designing and managing Marketing channels; Integrated marketing communications;
Building customer staisfaction, Value and retention; Services and non-profit marketing; Ethics in marketing; Consumer protection; Internet marketing; Retail management; Customer relationship
management; Concept of holistic marketing.

PAPER‐II

1. Quantitative Techniques in Decision-making :

Descriptive statistics—tabular, graphical and numerical methods, introduction to probability, discrete and
continuous probability distributions, inferential statistics-sampling distributions, central limit theorem,
hypothesis testing for differences between means and proportions, inference about population variances,
Chisquare and ANOVA, simple correlation and regression, time series and forecasting, decision theory,
index numbers; Linear programming—problem formulation, simplex method and graphical solution,
sensitivity analysis.

2. Production and Operations Management :

Fundamentals of operations management; Organizing for production; Aggregate production planning,
capacity planning, plant design: process planning, plant size and scale of operations, Management of
facilities; Line balancing; Equipment replacement and maintenance; Production control; Supply, chain
management—vendor evaluation and audit; Quality management; Statistical process control, Six Sigma;
Flexibility and agility in manufacturing systems; World class manufaturing; Project management
concepts, R&D management, Management of service operations; Role and importance of materials
management, value analysis, make or buy decision; Inventory control, MRP; Waste management.

3. Management Information System :

Conceptual foundations of information systems; Information theory; Information resource management;
Types of information Systems; Systems Development—Overview of Systems and Design; System
Development management life-cycle, Designing online and distributed environments; Implementation
and control of project; Trends in information technology; Managing data resources—Organising data.
DSS and RDBMS; Enterprise Resource Planning (ERP), Expert systems, e-Business architecture, eGovernance; Information systems planning, Flexibility in information systems; User involvement;
Evaluation of information systems.

4. Government Business Interface :

State participation in business, Interaction between Government, Business and different Chambers of
Commerce and Industry in India; Government’s ploicy with regard to Small Scale Industries; Government
clearances for establishing a new enterprise; Public Distribution System; Government control over price
and distribution; Consumer Protection Act (CPA) and The Role of Voluntary Organizations in protecting
consumers’ rights; New Industrial Policy of the Government : liberalization, deregulation and privatisation;
Indian planning system; Government policy concerning development of Backward areas/regions; The
Responsibilities of the business as well as the Government to protect the environment; Corporate
Governance; Cyber Laws.

5. Strategic Cost Management :

Business policy as a field of study; Nature and scope of strategic management, Strategic intent, vision,
objectives and policies; Process of strategic planning and implementa-tion; Environmental analysis and
internal analysis; SWOT analysis; Tools and techniques for strategic analysis—Impact matrix: The
experience curve, BCG matrix, GEC mode, Industry analysis, Concept of value chain; Strategic profile of a
firm; Framework for analysing competition; Competitive advantage of a firm; Generic competitive
strategies; Growth strategies—expansion, integration and diversification; Concept of core competence,
Strategic flexibility; Reinventing strategy; Strategy and structure; chief Executive and Board; turnaround
management; Management of strategic change; Strategic alliances, Mergers and Acquisitions; Strategy and
corporate evolution in the Indian context.

6. International Business :

International Business Environment : Changing composition of trade in goods and services; India’s
Foreign Trade: Policy and trends; Financing of International trade; Regional Economic Cooperation; FTAs;
Internationalisation of service firms; International production; Operation Management in International
companies; International Taxation; Global competitiveness and technological developments; Global EBusiness; Designing global organisational structure and control; Multicultural management; Global
business strategy; Global marketing strategies; Export Management; Export-Import procedures; Joint
Ventures; Foreign Investment: Foreign direct investment and foreign portfolio investment; Cross-border
Mergers and Acquisitions; Foreign Exchange Risk Exposure Management; World Financial Markets and
International Banking; External Debt Management; Country Risk Analysis.